Store Policies & Contact

CONTACT: heyretrobrat@gmail.com
If you would like to stock Retro Brat flare's in your store/online.
Have a specific pattern you would like sourced. Or have a question.

Pop us an email. We will be in contact with you within 48 hours.

Retro Brat Shop & Return Policies:

Retro Brat is a small handmade boutique store. Kindly allow up to 5 days for the item to be made, and 7-14 days to arrive at your door. We support slow fashion - our items are not rushed, and handled with extra care - promising strong quality garments (no mass-produced items here!). 

We currently do not offer exchanges. Instead, we encourage you to place a new order for your desired item and then return the original item for a refund (if eligible). *PLEASE NOTE: Sequin garments are non exchangeable. See below for details. We also rotate our 'one-of- a-kind' stock and therefore cannot guarantee the availability of the exact same item you originally purchased. In this instance a full refund or credit will be made available to you.

For all return inquiries, email heyretrobrat@gmail.com

 

Returns -  terms & conditions

  • All items must be in their original condition; unworn, unused & unwashed. All returns are accepted at the discretion of our team. Any item/s returned with marks / stretched / damaged will not be accepted.
  • Sequined garments are non-exchangeable once dispatched. These boutique items are to be treated with extra care. (like your favorite evening dress)
  • Returns are to be sent within 7 days of delivery.
  • The return shipping cost is the responsibility of the customer, we do not refund the cost of shipping unless the item is deemed faulty by our team.
  • Retro Brat cannot be held liable for the loss of garments being returned. We recommend sending your item/s back using a prepaid service that offers tracking.
  • We do not currently offer refunds on purchases made using Afterpay. These orders are eligible for an online store credit only.

 

RETURNS

 If your return meets our conditions outlined above, please follow the below steps to lodge your return:

  1. Include your original tax invoice with the return details stated at the bottom, if you do not have this, please include your name, order number and reason for your return.
  2. Your return can be sent via a shipping courier of your choice, and this method does not need to be express. As mentioned above, we do recommend choosing a trackable method.

Once your return has been received, you will receive a refund email notification within 24-48 hours. 

ECO 

We are a small sized production producing & recycling slow fashion. If you have an item you think would suit our vintage store - email us a picture and we may buy it from you & sell it on our store (or at our pop up markets). The more we can recycle items, produce less quantities of garments & encourage caring for your item in an eco-friendly way - the better! 

CARE

Although most of our fabrics may be washed in the washing machine on a cold wash (not sequined items), we suggest you wash your items by hand with cold water to make them last a lifetime! Opt for an eco-friendly detergent. If possible, try to avoid using a machine dryer and instead, lay your items flat to dry. This will save energy, eliminate stretching and is much better for your clothes in the long run.

 

 

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